Where to buy

( U.S. & Canada )

 
 

Genie Garage Door Openers

 

Find manuals, warranties, and programming inistructions for all Genie garage door openers and accessories.

 

Garage Door Openers

Safety Center

 

At The Genie Company, your safety is a top priority.

As we continue to develop products to simplify your life, our industry-leading Genie garage doors and openers continue to be among the most-innovative solutions on the market for safety and reliability.

Genie garage door openers feature state-of-the-art security and safety systems, including:

Designed to keep you and your family safe, the following tips demonstrate proper operation and maintenance of your Genie® garage door and opener.

Garage Doors & Openers

High Tension Springs

Warning! Do not remove, repair or adjust springs or anything to which door-spring parts are fastened, such as wood blocks, steel brackets, cables or any like items. Repairs and adjustments to high-tension springs must be made by your local Genie® Professional Dealer, using proper tools and instructions. Upgrading your door requires a properly matched spring — consult a professional for assistance.

Electrical Shock

Monthly Maintenance

Note: Do not operate your garage door, either manually or with the opener, if the door has a broken spring. Contact a Genie Professional Dealer for service.

  1. Visually check your door springs and hardware.
    1. Oil door rollers, bearings and hinges.
    2. Use silicone lubricant (for doors only) or light oil.
  2. Ensure your garage door is balanced properly.
    1. Close door.
    2. Release carriage from rail assembly by pulling emergency-release cord.
    3. Manually raise door 36 inches (i.e., three feet) off the ground. The garage door should remain stationary. If the door moves more than a few inches in either direction, your door is not properly balanced. Contact your Genie Professional Dealer immediately.
  3. If the door is properly balanced, reattach carriage to rail assembly.

    Consult your owners' manual for instructions on how to reattach the carriage to the rail assembly. Close door and ensure the carriage engages with the rail assembly.

    Perform contact-reverse test for your garage door.

    1. Lay flat a single 2" x 4" board (wide side down) on the floor in the center of the garage-door opening.
    2. Close door using wall control or remote.
    3. The garage door should begin to reverse off the 2” x 4” within two seconds, proceeding to a fully open position. If the door fails to reverse on contact with the board, then close-force settings must be lowered. Refer to "Contact Reverse" section in your owners' manual. If, after lowering the force setting, the opener still fails to reverse, seek the expertise of your Genie Professional Dealer or our contact Genie Customer Service. If your opener is unable to pass the contact-reverse test, you may need to replace the unit.
  4. Test non-contact reverse.
    1. Place an object in the path of the sensor beam, and operate the garage door opener. The garage door opener should not begin downward movement.
    2. Activate the garage door opener by using either the wall control or the remote, and insert an object into the path of the sensor beam. (Rolling a ball that is big enough to interrupt the sensor beam works well.) The garage door opener should stop the downward movement and reverse the door’s travel direction.
    3. If the opener fails either test, seek the expertise of your Genie Professional Dealer or contact Genie Customer Service. If your opener is unable to pass the non-contact reverse test, you may need to replace the Safe-T-Beam System.

Your owners' manual will provide more details regarding required monthly maintenance, including drawings and labels of the parts referenced here.

Annual Maintenance

Your owners' manual will provide details regarding required annual maintenance, including drawings and labels of the parts referenced here.

For expert advice, contact your local Genie Professional Dealer.