FAQs

All Genie garage-door products come with limited warranties that protect the original purchaser against defects in materials and workmanship. Refer to your owner's manual for details.

For warranty parts and/or repairs, have available your model number and a copy of your original sales receipt. Then, contact Genie Company Customer Service about the problem you are having. A trained Genie representative will help to diagnose the problem and/or will ship you the necessary parts to complete the repair.

Note: A shipping and handling fee will be assessed on all parts orders.

You can contact The Genie Company in a variety of ways:

• Contact your local Genie Professional Dealer. (To search by phone for Genie products in your area: 1-800-65-GENIE.)
• Use our online Customer Service form to request information
• Call Genie Customer service: 1-800-35-GENIE (Note: We accept Visa and MasterCard. The card's expiration date must be at least one month in the future.)
• Send us an E-mail
• Send your requests by mail to:

For expert advice, contact your local Genie Professional Dealer.

Yes. Please use our online Product registration form to register your Genie product.