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Where to Buy

 
 
 
Shop for select items online direct.
 

Find information on your Genie warranty for garage door openers and accessories or register your new garage door product online.

 

Customer Support

FAQs

 

Product Warranty FAQ

Q1: What is the product warranty for my Genie garage-door product?

All Genie garage-door products come with limited warranties that protect the original purchaser against defects in materials and workmanship. Refer to your owner's manual for details.

Q2: How do I get service under my Genie warranty?

For warranty parts and/or repairs, have available your model number and a copy of your original sales receipt. Then, contact Genie Company Customer Service about the problem you are having. A trained Genie representative will help to diagnose the problem and/or will ship you the necessary parts to complete the repair.

Note: A shipping and handling fee will be assessed on all parts orders.

Q3: How do I purchase, repair or replace parts for my Genie garage-door product?

You can contact The Genie Company in a variety of ways:

  • Contact your local Genie Professional Dealer. (To search by phone for Genie products in your area: 1-800-65-GENIE.)
  • Use our online Customer Service form to request information
  • Call Genie Customer service: 1-800-35-GENIE (Note: We accept Visa and MasterCard. The card's expiration date must be at least one month in the future.)
  • Send us an E-mail
  • Send your requests by mail to:

Warranty Repairs Department

The Genie Company

P.O. Box 67

Attn: Genie Customer Service

Mt Hope, OH 44660

For expert advice, contact your local Genie Professional Dealer.

Q4: Can I register my Genie product online?

Yes. Please use our online Product registration form to register your Genie product.