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Find information on the Genie warranty for garage door openers and accessories or register your new garage door product using our online form.


Genie Company

Warranty Registration & FAQ


FAQ: Warranty Information

  1. What is the product warranty for my Genie garage-door product?

    All Genie garage-door products come with limited warranties that protect the original purchaser against defects in materials and workmanship. Refer to your owner's manual for details.

  2. How do I get service under my Genie warranty?

    For warranty parts and/or repairs, have available your model number and a copy of your original sales receipt. Then, contact Genie Company Customer Service about the problem you are having. A trained Genie representative will help to diagnose the problem and/or will ship you the necessary parts to complete the repair.

    Note: A shipping and handling fee will be assessed on all parts orders.

  3. How do I purchase, repair or replace parts for my Genie garage-door product?

    You can contact The Genie Company in a variety of ways:

    1. Contact your local Genie Professional Dealer. (To search by phone for Genie products in your area: 1-800-65-GENIE.)
    2. Use our online Customer Service form to request information
    3. Call Genie Customer service: 1-800-35-GENIE (Note: We accept Visa and MasterCard. The card's expiration date must be at least one month in the future.)
    4. Send us an E-mail:
    5. Send your requests by mail to:

    Warranty Repairs Department

    The Genie Company

    P.O. Box 67

    Attn: Genie Customer Service

    Mt Hope, OH 44660

For expert advice, contact your local Genie Professional Dealer.


New Product Warranty Registration

Fill out the information below to register your product warranty.

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