Frequently Asked Questions

It depends on which opener you are choosing to use in your application. Genie offers the most complete line of openers in the industry and the capabilities and power output vary between them. Openers that require more power output, like our 140V opener, will require a larger and more expensive battery as opposed to our 24V opener.

If you purchase an opener that comes standard with a battery backup, then the battery unit will be included in the box. If the opener has the option to add a battery backup, then the battery will be in a separate box.

Yes, the battery can easily be replaced.

It is not recommended to use any battery not provided by Genie.

This answer depends on which model you have. Models 2028 ,2128, 1028 and 1128 cannot have a BBU added. However, many other Genie openers can be retrofitted with a BBU.

This answer depends on a variety of factors. Environmental conditions such as extreme cold can reduce the life of the battery, and a battery used frequently will not last as long as one rarely used.

There are (3) LED lights on each battery backup. If the green light is illuminated, the battery is fully charged and operational. If the yellow light is illuminated, the BBU is currently charging. If the light is red, the unit has failed to charge. If the red light remains illuminated for more than 48 hours, the battery needs replaced.

The answer varies depending on factors such as the age of the battery, the weight of the door, and number of hours since the BBU was last fully charged. With optimum conditions, it is expected that within the first 24 hours of a power outage, the battery could operate the door up to 50 times.

The opener’s light will not function under battery power.

Yes, the speed will be reduced to conserve power.

Yes, a battery backup will be needed for each garage door opener.

No. After July 1, 2019, CA SB-969 prohibits openers without a BBU from being installed or replaced.

If an opener must be replaced in California, the new one must have a BBU attached. If the opener does not have a battery backup, the warranty will cover repair but the unit will need upgraded to a BBU capable unit. Or you can purchase a Genie BBU retrofit kit to bring it into compliance with CA SB-969.

No. Before working on any opener, it should be disconnected from all sources of power which includes the battery backup unit.

It depends on which opener you are choosing to use in your application. Genie offers the most complete line of openers in the industry and the capabilities and power output vary between them. Openers that require more power output, like our 140V opener, will require a larger and more expensive battery as opposed to our 24V opener.

If you purchase an opener that comes standard with a battery backup, then the battery unit will be included in the box. If the opener has the option to add a battery backup, then the battery will be in a separate box.

Yes, the battery can easily be replaced.

It is not recommended to use any battery not provided by Genie.

This answer depends on which model you have. Models 2028 ,2128, 1028 and 1128 cannot have a BBU added. However, many other Genie openers can be retrofitted with a BBU.

This answer depends on a variety of factors. Environmental conditions such as extreme cold can reduce the life of the battery, and a battery used frequently will not last as long as one rarely used.

There are (3) LED lights on each battery backup. If the green light is illuminated, the battery is fully charged and operational. If the yellow light is illuminated, the BBU is currently charging. If the light is red, the unit has failed to charge. If the red light remains illuminated for more than 48 hours, the battery needs replaced.

The answer varies depending on factors such as the age of the battery, the weight of the door, and number of hours since the BBU was last fully charged. With optimum conditions, it is expected that within the first 24 hours of a power outage, the battery could operate the door up to 50 times.

The opener’s light will not function under battery power.

Yes, the speed will be reduced to conserve power.

Yes, a battery backup will be needed for each garage door opener.

No. After July 1, 2019, CA SB-969 prohibits openers without a BBU from being installed or replaced.

If an opener must be replaced in California, the new one must have a BBU attached. If the opener does not have a battery backup, the warranty will cover repair but the unit will need upgraded to a BBU capable unit. Or you can purchase a Genie BBU retrofit kit to bring it into compliance with CA SB-969.

No. Before working on any opener, it should be disconnected from all sources of power which includes the battery backup unit.

It depends on which opener you are choosing to use in your application. Genie offers the most complete line of openers in the industry and the capabilities and power output vary between them. Openers that require more power output, like our 140V opener, will require a larger and more expensive battery as opposed to our 24V opener.

If you purchase an opener that comes standard with a battery backup, then the battery unit will be included in the box. If the opener has the option to add a battery backup, then the battery will be in a separate box.

Yes, the battery can easily be replaced.

It is not recommended to use any battery not provided by Genie.

This answer depends on which model you have. Models 2028 ,2128, 1028 and 1128 cannot have a BBU added. However, many other Genie openers can be retrofitted with a BBU.

This answer depends on a variety of factors. Environmental conditions such as extreme cold can reduce the life of the battery, and a battery used frequently will not last as long as one rarely used.

There are (3) LED lights on each battery backup. If the green light is illuminated, the battery is fully charged and operational. If the yellow light is illuminated, the BBU is currently charging. If the light is red, the unit has failed to charge. If the red light remains illuminated for more than 48 hours, the battery needs replaced.

The answer varies depending on factors such as the age of the battery, the weight of the door, and number of hours since the BBU was last fully charged. With optimum conditions, it is expected that within the first 24 hours of a power outage, the battery could operate the door up to 50 times.

The opener’s light will not function under battery power.

Yes, the speed will be reduced to conserve power.

Yes, a battery backup will be needed for each garage door opener.

No. After July 1, 2019, CA SB-969 prohibits openers without a BBU from being installed or replaced.

If an opener must be replaced in California, the new one must have a BBU attached. If the opener does not have a battery backup, the warranty will cover repair but the unit will need upgraded to a BBU capable unit. Or you can purchase a Genie BBU retrofit kit to bring it into compliance with CA SB-969.

No. Before working on any opener, it should be disconnected from all sources of power which includes the battery backup unit.