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How Do I Get Started?

It is essential to become well-informed before making a decision on your garage door opener purchase. This involves understanding product features and safety measures and ensuring the company complies with the law. 

Explore below for insights on factors to consider:

What to Know Before You Buy

Genie offers a wide range of garage door openers, making it easy to find the perfect one for your garage. All new Genie garage door openers come with state-of-the-art security and safety systems. Before making a purchase, consider the following resources to help you make your decision.

Protect Your Family with the Brand You Trust

Most safety features may not seem important until they are needed. Our garage door openers are equipped with advanced safety technologies that you may not even realize are there.

Stay Up-To-Date on Legal & Industry Standards

The law requires specific product standards, regulations, and conduct. Genie ensures that we stay up to date on industry standards and exceed them with all of our products.

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Child Safety

Federal mandates for button cell or coin batteries took effect in 2022 following the passing of Reese's Law. This legislation requires businesses to update their products, ensuring the safety of consumers.
 

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UL 325 Standards

UL 325 is a safety standard that covers the automatic operation of garage doors. Products are tested at a recognized testing laboratory to determine if they comply with the UL 325 standard. If they are found to be in compliance, they are listed and receive a UL mark.

 

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California SB 969 Law

Effective July 1, 2019, California Bill SB-969 requires all new or replaced automatic garage door openers in residential applications in the state to be equipped with a battery backup.
 

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Pre-1993 Openers

In 1992, the Consumer Product Safety Commission (CPSC) implemented new regulations requiring all garage door openers manufactured after that year to have external entrapment protection devices, such as infrared sensors or sensing edges, in addition to the internal contact reverse mechanism.

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Proposition 65 Law

Proposition 65 in California requires businesses to provide warning labels for products containing certain chemicals, enabling informed consumer decisions.


 

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Unattended Operation

Wall controls for garage door openers must be placed at least 5 feet above the floor to reduce the risk of children becoming trapped under the garage door. This warning label is included inside all of our owner's manuals and should be placed on the wall, as many home inspectors require.
 

Welcome to the Genie Family!

Our dedication to quality doesn't end with your purchase. To show our appreciation for our valued customers, we're pleased to offer a range of exceptional services.

Customer service based in the USA

Need assistance? Look no further! Our customer support has you covered with various options including phone and email contact, live web chat, and a comprehensive support section on our website. Rest assured, all our customer care services are based in the USA.

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Warranty for all products

All of our products come with a Genuine Genie warranty. Warranties can be easily registered online to ensure a seamless process if you ever need to use it. We take pride in our quality products, but we are here to help in the event of product failure.

Ever Expanding Smart Home Ecosystem

Once you own one of our Smart Home products with Aladdin Connect® technology, you have access to additional features. Our smart garage door openers are compatible with connected ecosystems, enhancing your home experience. This ecosystem is continually expanding, and as a valued customer, you will continue to enjoy these advancements.

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Genie Gives Back

With the support of our team members and customers, Genie is able to contribute to many local and national charities. We are dedicated to serving our community. When you purchase any of our products, you are also contributing to our charitable efforts.

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